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htm Question from Candice Mansford: How has Dell been doing during these hard times and other computer companies?Answer: Candice, Below you will find an article that references an opinion by Dell.

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I ran into the latter issue when I received mine. After doing some research though I discovered why. To set up the Beam, it requires that you do so through its app on a device that is connected to your Wi Fi via a 2. 4GHz frequency Also security needs to be WPA/WPA2. Now most routers these days are dual band 2. 4GHz and 5GHz and devices will connect based on their preference. When attempting to connect my Beam, my Xperia Z5 Premium phone was connecting to my Wi Fi via 5 GHz, even though I was attempting to do it via 2. 4GHz. The only way I was able to overcome this was to use an old tablet with an older Android OS and going into my Wi Fi Settings and selecting the 2. 4GHz band Android 6. 0.

 

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Nope. Firmware, all up to date. I did several speed test for Skybell's SSID and was consistently clocking over 3Mbps, well over double Skybell's requirement of 1. 5Mbps. When I told support my results they actually said, well 5 6Mbps would be better. Really?Ok, called Internet provider and upped the speed. Now I'm getting just over 6Mbps. No improvement. Somewhere along the way they sent a replacement product and nothing got better. Skybell's support is an absolute joke. They are very nice, but they repeatedly failed to fully read my emails.